Return & Exchange Policy

At Couture For You, we want every customer to enjoy a positive shopping experience. Each order is handled with boutique care, and we encourage customers to review product descriptions, sizing information, and this Return & Exchange Policy before placing an order.

This policy explains the conditions under which an eligible purchase may be considered for an exchange, how to request authorization, and the responsibilities of both the customer and Couture For You during the exchange process.

By placing an order, you acknowledge that you have reviewed this policy, subject to any consumer rights that may apply under applicable law.

1. Exchanges Only — No Refunds

Couture For You operates an exchange-only policy for eligible purchases. We do not offer refunds for change of mind, incorrect size selection, or other reasons covered by this exchange policy.

If an item qualifies for an exchange, the customer must follow the request, approval, eligibility, and return-shipping requirements outlined below.

An exchange is not automatic. All requests are subject to the applicable deadline, product exclusions, condition requirements, and approval by Couture For You.

Original shipping fees are non-refundable, except where a refund or other remedy is required by applicable law.

2. Exchange Request Deadline

All exchange requests must be submitted within 48 hours of delivery.

The 48-hour period begins on the delivery date recorded by the shipping carrier.

Customers must contact Couture For You within this period to explain that they are requesting an exchange and obtain authorization before sending any item back.

Please do not wait until the 48-hour period has expired to contact us. An item being eligible based on its condition does not automatically extend the request deadline.

Requests submitted outside this period may not qualify for an exchange, subject to any rights or remedies required by applicable law.

3. Return Authorization Is Required

Customers must receive approval from Couture For You before returning an item.

To request an exchange, contact:

Email: info@coutureforyou.org

Please include your order information, the item you wish to exchange, and a brief explanation of your request. Including relevant photographs may also help us assess the item's condition where necessary.

Our team will review the request and provide instructions if the exchange is approved.

Do not ship an item before receiving authorization. Unauthorized returns may be refused or may not be processed under this policy.

Receiving authorization to return an item does not guarantee that the exchange will be approved after the returned item has been inspected.

4. Item Condition and Exchange Eligibility

To be considered for an exchange, an item must meet all of the following requirements:

• Unworn: The item must not have been worn, apart from any handling reasonably necessary to inspect or try it on, where permitted.

• Unwashed: The item must not have been washed or dry-cleaned.

• Original tags attached: All original product tags must remain attached.

• Original condition: The item must be returned in its original condition, without unauthorized alterations or signs of damage.

• Free from stains and odors: Items must not show makeup, perfume, or other stains, odors, or marks that affect their original condition.

Returned items will be inspected before an exchange is approved. Items that do not meet the applicable requirements may be refused for exchange, subject to any mandatory legal rights.

Please handle garments carefully when inspecting them to ensure they remain in an eligible condition.

5. Final-Sale and Non-Exchangeable Items

The following product categories are designated as final sale and are not eligible for exchange under this policy:

• All items in the Clearance Collection.

• All white clothing items.

• Lace and delicate-fabric items.

• Bodysuits, lingerie, and swimwear.

• Accessories.

• Thin or intimate-style garments.

• Sale, discounted, or promotional items.

These exclusions are intended to protect product condition, hygiene, and the integrity of the merchandise.

Please review the product description, available sizing information, color, and other product details carefully before completing your purchase.

Final-sale exclusions remain subject to any remedies that cannot legally be excluded, including applicable rights relating to defective, damaged, misdescribed, or incorrectly supplied goods.

6. Return Shipping Requirements

Once an exchange request has been approved, customers must follow the return instructions provided by Couture For You.

The following shipping conditions apply:

• UPS is the only accepted carrier for sending approved return items.

• Customers are responsible for the cost of shipping the original item back to Couture For You.

• Couture For You does not provide return shipping labels.

• Customers should retain their UPS shipping receipt and tracking information until the exchange process is complete.

Please ensure that the return is properly packaged and addressed according to the instructions provided after approval.

Returns sent through a different carrier may not be accepted under this policy. Contact us before shipping if you have a question about the approved return arrangements.

7. Exchange Processing and Replacement Shipping

After an authorized return arrives, Couture For You will inspect the item to determine whether it satisfies the eligibility requirements.

If the exchange is approved and processed, the replacement exchange item will be shipped at no additional shipping cost to the customer.

The customer remains responsible for the original return shipping cost.

The time required to inspect a return, approve an exchange, and dispatch a replacement may vary depending on delivery, inspection, and product availability. If the requested replacement is unavailable, Couture For You will contact the customer to discuss the available options, subject to applicable law.

Approval of an exchange request does not mean the replacement has already been dispatched. Customers should wait for confirmation of the exchange and any relevant shipping information.

Original shipping fees are non-refundable, except where required by applicable law.

8. Lost, Stolen, or Delayed Return Packages

Customers are responsible for retaining proof of shipment and tracking information for their return packages.

If a return package is delayed, lost, or marked as delivered but cannot be located, customers should contact UPS and initiate a carrier investigation or claim where appropriate.

Couture For You cannot confirm receipt of a return until the package has been received. Customers should keep their shipping documentation until the exchange has been completed.

Nothing in this section limits any responsibility or legal obligation that applicable law places on Couture For You.

9. Incorrect, Damaged, or Defective Items

If you receive an item that is incorrect, damaged, or potentially defective, please contact Couture For You promptly at info@coutureforyou.org and include your order details and photographs where possible.

We will review the issue and advise you on the appropriate next steps.

These situations may require a different resolution from a standard change-of-mind exchange. Any applicable rights or remedies under consumer-protection law will continue to apply, regardless of the standard exchange restrictions in this policy.

10. Contact Information

For exchange requests, return authorization, or questions about this policy, contact:

Couture For You
Email: info@coutureforyou.org

Please include your order number in your message so we can identify your purchase and assist you more efficiently.

11. Policy Updates and Customer Rights

Couture For You may update this policy when its procedures or business requirements change. The applicable policy and any mandatory legal rights will govern the handling of individual requests.

Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded or restricted.

Thank you for shopping with Couture For You.

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